IT Infrastructure Engineer

Application closing date: Friday, 2 May 2025 • 11:59pm, Canberra time

Estimated start date: Tuesday, 01 July 2025

Location of work: ACT

Working arrangements: Full-time working at Services Australia's office is expected for the first 6 weeks before a flexible working arrangement will be considered, usually a minimum of 3 days/week onsite.

Length of contract: 12 Months

Contract extensions: 2x 12 months

Security clearance: Must be able to obtain Negative Vetting Level 1

Rates: $110 - $140 per hour (inc. super)

Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It’s using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives. The services required will enable the agency to supplement its existing ICT and digital workforce to ensure a high quality of technology and digital development for the Buyer with the flexibility to ramp resourcing up and down as needs require. Engaging a flexible ICT workforce will enable the Buyer to augment its requirements for the major work programs being undertaken.

Services Australia is seeking at least one Infrastructure Engineer to implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services. The agency is seeking a highly skilled and experienced Senior OpenShift Administrator who can navigate the monitoring, installation, configuration, administration, troubleshooting and maintenance of on-premises Red Hat OpenShift clusters, particularly within the context of government services.

The ideal candidate will provide technical support, troubleshoot problems and automate solutions to ensure stable and efficient operation of OpenShift environments, with a proven ability to lead cloud projects, mentor junior staff and integrate seamlessly into a complex, dynamic team environment. The key duties and responsibilities will be to:

• Design, deploy, manage, and troubleshoot OpenShift or other Kubernetes clusters in enterprise environments, ensuring high availability, reliability and scalability.
• Assist developers in automating the deployment, scaling, and management of containerised applications using OpenShift, utilising our GitOps platform and CI/CD pipelines for efficient service delivery.
• Oversee cluster management (inc. in-place cluster upgrades), resource allocation, configuration management, and capacity planning within Red Hat OpenShift environments, ensuring optimal performance and responsible resource utilisation.
• Develop and implement Infrastructure as Code (IaC) solutions using tools like Ansible, Terraform, or Helm to support scalable and resilient cloud infrastructure.
• Ensure the security of OpenShift environments by implementing best practices, including vulnerability scanning, network segmentation, and role-based access control.
• Lead technical teams in the execution of OpenShift projects, mentoring junior engineers and managing project timelines and deliverables.
• Work closely with cross-functional teams, including developers, architects, and business stakeholders, to ensure smooth operations and alignment with business goals.
• Maintain comprehensive documentation of systems, processes, and best practices, and actively share knowledge with the team.
• On-call duties may be required in extenuating circumstances however this is not the default expectation.
• Occasional/infrequent out of hours support may be required for maintenance or supporting activities.

Essential Criteria

1. Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related field highly desirable, or demonstrated continuous professional experience of at least 5+ years in a large scale ICT environment, and additionally 3+ years in a large scale kubernetes environment is a suitable alternative.
2. Experience • At least 5+ years of experience in system administering - Including experience in OpenShift/Kubernetes cluster administration. • Extensive experience in Kubernetes administration - Including networking, security, storage, and troubleshooting within containerised environments. • Experience in a government or highly regulated environment, with demonstrated compliance to standards such as the Information Security Manual (ISM) and Essential 8
3. Mandatory • Red Hat Certified Specialist in OpenShift Administration or equivalent certification, or a willingness to obtain these certifications within the first 3-6 months of employment.

Desirable Criteria

1. Highly desirable • Certifications in Cloud Platforms (e.g., AWS, Azure, Google Cloud), Certified Kubernetes Administrator (CKA), or a willingness to obtain these certifications within the first 3-6 months of employment.
2. Experience and knowledge across a breadth of ICT technologies or methodologies is highly desirable, these include: • Kubernetes • Ansible • Helm • Python & Bash • CI/CD Pipelines • Git • Linux

HOW TO APPLY

Please update your CV to highlight your previous work experience to demonstrate your suitability for this role. You will be required to provide a 1-page summary responding to the Essential and Desirable criteria as well as a written referee report with your application as part of Services Australia's application process.